Have questions about our production process, our Phoenix studio or commissioning your dress? We’ve gathered a few answers for you below.
If you’re still left wondering when you reach the bottom of the page, simply submit your question here. We would be delighted to provide an answer!
Is your Phoenix studio open to the public?
Not anymore. If you are interested in commissioning a custom dress, we ask that you schedule an appointment. That way we can devote all of our time and attention to you!
Where is your studio located?
We’re lucky enough to be located in the heart of Phoenix. Our studio, where we focus on our craft is at a private location. Our meeting location is centrally located, right off the light rail at The Mckinley Club.
How much does a commissioned dress cost?
Each Cleo & Clementine dress is lovingly handmade by our skilled dressmakers. From the consultation, it takes weeks and many hours of work to design the concept, source the fabric, edit the patterns, arrange fittings and, of course, construct the dress to your exact specifications. As such, commissioned dresses range from $2,800-$5,300+.
What’s the difference between a $300 dress and a $3,000 dress?
By investing in a more expensive dress, you’re really choosing design craftsmanship, fabric quality, personal customizations and longevity. A $3,000 dress means silk rather than polyester, hand-stitching rather than a mass-market label, and unique details rather than passing trends.
This is not a dress that quickly fades into the back of a closet. This is the dress that makes you giddy to tell your friends about, the dress that you secretly try on the night before your wedding. The dress that ensures you walk down the aisle feeling like your most authentic you. The dress that you can’t wait to show to your daughter.
I’m in! How do I order my dress?
Every commissioned dress we create is a distinct swirl of our team’s thoughtful artistry, handmade magic and your dreamy vision. That’s why we always start with a one-hour, one-on-one consultation where we will review your favorite inspiration sources, get to know your personal style, and discuss those elements that matter most to you, from fabrics, to color, to fit.
After your consultation, you will receive a proposal with an illustration of your dress, a written description of your design, and a custom order contract with a price estimate. Once you’ve had a chance to review your proposal and are ready to move forward, we ask for a 50% non-refundable deposit and signed contract to begin production.
How far in advance do I need to book my consultation? How long will it take to have my dress made?
We start production as soon as we receive a signed contract and payment. We know those things take careful thought and time to arrange, so we recommend placing your order as far in advance as possible. Depending on your dress design and the required materials, production can take anywhere from four weeks to six months.
I’m all booked to come in! How do I prepare for my consultation?
To help us get to know you and your style down to a tee, we have a few requests:
1. Whether you favor fashion blogs, Pinterest or glossy magazines, bring any images or sources of inspiration with you.
2. Bring one to three of your closest friends or family members. Our studio is intimate and there will be plenty to discuss, and we want to hear you during your consultation.
I don't live in your area, how can we work together?
We work close with all of our clients no matter how far away. We meet over Skype or FaceTime (whichever your preference) to discuss ideas just as we would in-person. We make sure to select styles that can be done over a series of fit-checks by mail. We send off a muslin sample for you to test-fit before we cut into the good fabrics. If you prefer to skip the test-fits you may order a size up and have your garment altered locally. Whichever route works best for you we are here to help.
Do you accept returns?
Due to their unique nature, returns are not accepted on custom orders. All sample sale garments are final sale.